Privacy Policy

Last updated: January 27, 2026

Introduction

At Limitless Lens ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

Contact Form Information

When you submit our contact form, we collect:

  • Your name
  • Your email address
  • Your message content

Analytics Data

We use Google Analytics to understand how visitors interact with our website. This includes:

  • Pages visited
  • Time spent on site
  • Device and browser information
  • Approximate geographic location (country/city level)
  • Referring websites

Cookies

Our website uses cookies to improve your experience and analyse site traffic. Cookies are small text files stored on your device.

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

We use Google Analytics cookies to understand how you use our site. These cookies collect information such as:

  • _ga - Used to distinguish users (expires after 2 years)
  • _ga_* - Used to persist session state (expires after 2 years)
  • _gid - Used to distinguish users (expires after 24 hours)

You can control cookie preferences using the cookie consent banner that appears on your first visit. You can also disable cookies in your browser settings, though this may affect website functionality.

How We Use Your Information

We use the information we collect to:

  • Respond to your contact form submissions
  • Improve our website and services
  • Understand visitor behavior and preferences
  • Analyse website traffic and performance

Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), we process your personal data based on:

  • Consent - For analytics cookies (you can withdraw consent at any time)
  • Legitimate Interest - For essential website functionality and responding to inquiries

Data Sharing

We do not sell your personal information. We may share data with:

  • Google Analytics - For website analytics (subject to Google's privacy policy)
  • AWS (Amazon Web Services) - Our hosting provider for website infrastructure

Data Retention

  • Contact form submissions are retained for as long as necessary to respond to your inquiry
  • Google Analytics data is retained for 26 months

Your Rights (GDPR)

If you are in the EEA, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Request correction of inaccurate data
  • Erasure - Request deletion of your data
  • Restrict Processing - Request limitation of how we use your data
  • Data Portability - Request your data in a structured format
  • Object - Object to processing based on legitimate interests
  • Withdraw Consent - Withdraw consent for analytics cookies at any time

To exercise these rights, please contact us using the information below.

Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure AWS infrastructure
  • Regular security updates and monitoring

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: